PAYMENT INFORMATION

You will receive your invoice once you have confirmed your booking on Wow Rooms in your confirmation email or you can go to your confirmation email or the confirmation page and click “Request an invoice.” Complete the form and submit your request. If you can’t use the form, send an email to Wowrooms.co.in with your full name, email address, company name (optional), billing address, and confirmation number using only Latin characters without any symbols or special characters.You’ll usually get your invoice one week after check-out, but it could arrive earlier. This email will come from Wowrooms.co.in or a partner company. In some cases, it won’t be possible for us to provide you with an invoice. You’ll need to contact the property or accommodation provider directly.

If Wowrooms.co.in charged you incorrectly, visit the Help Center. We’ll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number and PIN.

If the property charged you incorrectly, reach out to the property directly for help.

You’ll find payment confirmation in your confirmation email. In the email, there’s also an option to download the payment confirmation as a pdf.

Wowrooms.co.in will charge your card for the total price of the booking when you book. If you’re looking for more info about your payment, check your confirmation email.

No, you’re all set. We charged you for the price of the booking. If there are additional taxes or charges, this info should be displayed on the property page.

If you choose the option of Pay at Property, then you will have to pay the booking amount once you arrive at the property.

If the property requests money that you believe is incorrect, go to the Help Center for further support.

Unfortunately it’s not possible to add this booking to your account. We’re working on a way to make this possible in the future.

Your confirmation email will list any meals that are or aren’t included. Depending on the property, you might be able to add a meal plan on arrival. Contact the property directly 1 or 2 days before your stay to learn more..

Cancellations and Modifications

If your booking gets canceled, Wowrooms refunds you immediately. The processing time takes 7 to 10 days, depending on your bank. For any questions, contact your bank directly.

If your booking is non-refundable, you can’t cancel. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the “Bookings” section of your account for the cancellation fees.

It’s not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name, or email address.

Since this booking is facilitated by a partner company, the property may be overbooked. If that’s the case, the partner will notify us within 24 hours. Next, we refund you and cancel your booking.

The processing time may take 7 to 10 days and depends on your bank. If you have any questions, contact your bank directly.

If your booking is non-refundable, you can’t cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the “Bookings” section of your account for the cancellation fees.

After canceling a booking with us, you should get an email confirming the cancellation. Check your inbox and spam/junk mail folders.

If you get an email from Wowrooms about canceling your booking, your booking was canceled and we refunded you. The processing time will depend on your bank. For any questions, contact your bank directly.

You will find the cancellation policy at the bottom of the website.

Confirmation

After you book, you’ll get an “awaiting confirmation” email immediately. Once we know your booking is confirmed, we’ll send another email. This should only take two minutes but sometimes can take longer. Check your spam/junk mail folders for these emails since they may end up there by mistake. If you still haven’t received any emails, reach out to our Customer Service team.

We always resend your confirmation email a few days before check-in. If you have a Wowrooms account, you can also find your confirmation under the Bookings section of your account. If you still need us to resend your confirmation email, reach out to our Customer Service team.

First check your inbox and spam/junk mail folders – it might end up there by mistake. If you have a Wowrooms account, you can also find your confirmation under the Bookings section of your account.

We’ll need to check with our partner travel company to make sure your selection is still available. We do our best to let you know within two minutes by email. Check your spam/junk mail folders in case this email ended up there by mistake.

You’ll get an email to let you know if your booking is confirmed within two minutes. Check your inbox and spam/junk mail folders for these emails. If you still can’t find it, reach out to our Customer Service team.

After you book, you’ll get an “awaiting confirmation” email immediately. Once we know your booking is confirmed, we’ll send another email. This should only take two minutes but sometimes can take longer. Check your spam/junk mail folders for these emails since they may end up there by mistake. You can also check the status of your booking under the “Bookings” section of your account.

Booking Info and requests

To request an extra service like an extra bed, early check-in, or transportation to the property, contact the property directly 1 or 2 days before arrival. There’s no guarantee, but they might be able to help.

To request a different check-in/-out time, contact the property directly 1 or 2 days before arrival. There’s no guarantee, but they might be able to help.

You’ll find this info in your confirmation email, or on the confirmation page under the “Bookings” section of your account. If you need more info, click the property name and visit the property page to see a full list of its facilities.

It’s not possible to change any personal details like the guest’s name or email address.

If you were signed in when booking, it should appear in the Bookings section of your account.

If you weren’t signed in when booking, the booking won’t appear, and you can’t add this booking to your account.

If you don’t have an account or weren’t signed in when booking, check your inbox for your confirmation email.

Your confirmation email will list any meals that are or aren’t included. Depending on the property, you might be able to add a meal plan on arrival. Contact the property directly 1 or 2 days before your stay to learn more.

Visit the Help Center. You’ll likely need to send our Customer Service team a screenshot of the mismatched info and—if you had to pay any extra fees—a receipt as proof of payment.

Frequently asked questions

Any property that you wish to visit or you are interested in, you can wishlist that property for further reference.